Refund & Return Policy

At Vital Health, customer satisfaction is our priority. We take great care to ensure that every product we sell is 100% original, properly stored, and delivered in excellent condition.

Eligibility for Returns

You may request a return or replacement if:

• You receive the wrong product.
• The product arrives damaged during shipping.
• The product is expired at the time of delivery.
• The product is proven to be non-original.

To qualify, you must contact us within 24 hours of receiving your order and provide clear photos of the product and packaging.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

• Opened or used supplements.
• Products with broken seals.
• Products damaged due to misuse or improper storage by the customer.
• Change of mind after opening the product.

Refund Process

Once your request is reviewed and approved, your refund will be processed using the original payment method or another mutually agreed method. Processing times may vary depending on the payment provider.

Replacement Policy

If your claim is approved, we will arrange a replacement of the same product at no additional cost, subject to stock availability.

Order Cancellation

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled and must follow the return procedure if eligible.

Important Note

Vital Health reserves the right to refuse any return or refund request that does not meet the conditions outlined in this policy. We may request additional information before approving a claim.

Policy Updates

We reserve the right to modify this Refund & Return Policy at any time without prior notice.